Subject : Science and technology in
India
Chapter : Information Technology
Topic: E-Governance
Question: Define E-Governance and point out its
benefits to citizens ?
Answer : E-governance aims to put information
and communication technologies to the service of good governance — that is
transparent, fair, effective, accountable and receptive to the aspirations of
citizens.
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It utilises the ICT tools and worldwide web for
delivering government information and services to citizen and business. It
involves transformation of public sector, internal and external relationship
through web-enabled operations, IT and Communication Technology to optimise
government service delivery, constituency participation and governance.
Benefits to Citizens
-
Quick access to all requisite information.
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Blurring of the boundaries of government
departments —single window services. -
Reduction in end to end time-quick service.
-
In-built adequate redressal mechanism.
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Reduction in transaction costs. .
-
Transparent Processes.
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Restoration of citizen’s faith.
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Equality of Access and Facilities.
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Removal of the middlemen.
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No scope of discretion.
-
Greater participation in national efforts.
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Bringing the have nots into main stream.
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